cancellation Policy
No Refund will be provided for order cancellation. In case of cancellation, a credit note of the same amount will be provided which can be used for further purchase in our website.
Replacement Policy
Requests for replacement will be accepted at the absolute discretion of the company at all times and the company will have the sole and absolute discretion and authority to decide in respect of any disagreement or difference of opinion relating to such complaints.
The products being mostly hand crafted as mentioned earlier, requests for return or replacement will not be entertained for minor variations, such as design, colour or appearance.
A replacement shall be allowed free of cost when the company acknowledges that the product received by the customer is substantially different from the ordered product.
If the company is satisfied that any of the product sold has an inherent manufacturing defect, despite every precaution and rigorous quality controls being undertaken, it shall be replaced free of cost.
Any complaint or replacement request shall be considered only if made within 48 (forty eight) hours from delivery by communication through the registered e-mail address, mentioning Customer ID, Order ID, date and time of delivery and clearly and accurately describing the nature of the complaint. No complaints or requests for any return or replacement will be accepted or entertained after 48 (forty eight) hours from the delivery of the goods ordered.
No Refund Policy
The company shall not refund any payments received from customers.
For more information, please email your queries to [email protected]
Shipping of the order from www.bengaljewellery.com are very safe, secure and hassle free.
We provide free delivery/shipping on all items within India. All item listed in website is “made to order” & it may take up to 60 Days.
We urge all customers to make a video of the package Infront of delivery peroneal (third Party )for any damage or tamper/ missing before receiving or signing for receipt.
For our Indian customers, after your item has been packaged, it will be shipped and delivered via following carrier. SEQUEL LOGISTICSC or similar.